Angi runs HomeAdvisor’s pro business now, and it takes cancellations only by phone, through Customer Care at 877-947-3639. Cancelling doesn’t wipe the profile your reviews sit on, because Angi keeps business profiles “as a permanent record of service history” and won’t delete one on request.
The request to avoid is deleting your Angi login, which is separate from cancelling. Cancel the agreement, keep the login, and work through the steps below before you pick up the phone. If you’re still deciding whether to leave, Angi and HomeAdvisor Leads for Roofers: What They Cost and Why Owners Quit covers that.
Angi keeps the profile up and lets you mark it closed
Owners used to believe cancelling meant losing their reviews. In about 2018 one wrote on YouTube that on his cancel call, HomeAdvisor “said I would lose my reviews,” and two others kept their accounts with leads switched off only to hold onto theirs. A rep’s line on a retention call isn’t policy, and Angi’s help pages now say profiles “remain active even as business circumstances change.”
Since the profile stays up, Angi suggests changing your business description to “Business Closed” or “No longer accepting new requests.” If you’re still roofing, pick the second, so a homeowner who finds the old profile doesn’t think you shut down. Make the change while you still have your login.
Deleting your login leaves the profile public and the bill running
Angi’s page on deleting account information says the request removes your email, password, name and phone number, but “Your company’s public profile will not be deleted and can still be searched by homeowners.” You lose access to that profile, its reviews and your past leads, so you can’t answer a review on it anymore. The request “does not cancel or void any agreements,” and Angi says “You will still be billed for leads.”
Keep the login after the call. Before anything else, go through your past leads and write down every customer you did a job for through Angi, because that list is where your Google reviews will come from.
Angi credits only come off future lead charges
Angi settles a bad-lead dispute with a credit that can only pay for future lead charges, and the credit expires after six months. Once you stop buying leads, an unused credit has nothing to pay for. Leads under an annual subscription get no credits at all, and one owner on r/Roofing said Angi told him partway through his contract that it could no longer credit his leads: “Owe them almost $20,000.”
A lead qualifies if it’s under 45 days old, you called the homeowner within 24 hours, and your account has no overdue balance. Angi accepts invalid contact details, the wrong location, a service you don’t offer, a duplicate within that window, or a charge while your leads were paused. It turns down no answer, a homeowner who hired someone else or dropped the project, one still gathering quotes, and a job you quoted and lost.
File every lead that qualifies while the account is open and nothing is overdue. Angi reviews each request within 5 business days. If the credits add up to real money, keep leads running long enough to use them before you call, and if they don’t, cancel without waiting.
Angi’s billing pages don’t say what an annual contract costs to leave
Pay-per-lead accounts are billed weekly, on Wednesdays for a bank account and Fridays for a card. An annual subscription bills monthly on the contract date against a budget set for the year, and any change to it goes through phone support. Neither billing page says what you owe on the months left after you cancel.
One owner on r/Roofing described a 12-month contract at $1,000 a month, and another on YouTube mentioned a $9,600 contract balance. Ask on the call for the exact amount owed on the remaining months and whether it’s due at once, and get it in an email before you agree to anything.
Check your statements for charges that aren’t leads. In 2022 the FTC said many providers joining HomeAdvisor were sold an “optional” month of mHelpDesk software at $59.99, described as free, which then renewed at that price every month. Name every add-on on the call and ask for each one to be cancelled.
Call on a weekday and leave with the cancellation in writing
Customer Care takes calls Monday to Friday, 8 AM to 8 PM EST, and Angi’s help page gives no online or email route. Have your credit answers back and your add-on list in front of you before you dial.
HomeAdvisor and Angie’s List combined in 2017, and HomeAdvisor’s pro business now trades as “Angi Leads” and “HomeAdvisor Powered by Angi.” If you have an old HomeAdvisor account as well as an Angi profile, name both and ask the rep to confirm each one is closed. If the rep offers a 2-week pause instead and you’ve decided to leave, turn it down. Before you hang up, ask for the cancellation date and any balance owed in an email.
Check your statements after the call, because some owners kept getting billed
Angi says “You are charged for leads whether or not you open or respond to them,” and pay-per-lead accounts bill weekly, so leads that arrived before you cancelled can still show up on the next bill. Check whether each charge is for a lead that came in before your cancellation date.
Charges for leads after that date are the ones to raise. One owner wrote on YouTube in 2026 that after he cancelled, Angi “kept billing me anyway,” $410 by his count, then threatened him with collections. Another said he tried to cancel over the phone three times while the charges kept coming.
If you only just signed, one owner said about $275 came out automatically at sign-up and cancelling two days later didn’t get it back. Another cancelled his credit card days after signing and blocked the $280 charge while it was still pending. A contractor on r/Contractor said he had to dispute the charges to get his money back.
The FTC’s 2023 settlement with HomeAdvisor has already paid out and its claims deadline has passed, so it won’t cover anything billed now. Raise any charge dated after your cancellation with Angi first, with the confirmation email in hand, and go to your card company if that fails.
Each Angi customer has to post their own Google review
Google’s Maps content policy bans content “not based on a real experience” and content “posted from multiple accounts by or at the request of one person.” Read together, those rules mean you can’t copy your Angi reviews onto your Google profile yourself.
Google does let a business ask real customers for reviews as long as nothing is offered in return, and it bans businesses that “selectively solicit positive reviews from customers.” How Roofers Get More Google Reviews (and Deal With Fake Ones) covers how to word and time the ask. Send the same request to every customer on your Angi list, including anyone whose job had a problem.
Cancel in this order
- Write down every customer you did a job for through Angi.
- File a credit request for every lead that qualifies, and decide whether the credits are worth using before you leave.
- List every add-on on your statements and find your contract date.
- Call Customer Care on a weekday, name every account and add-on, and get the cancellation date and any balance in an email.
- Change your profile description to “No longer accepting new requests,” and keep the login.
- Check the next statements, and raise any charge for leads after the cancellation with Angi before your card company.
- Ask every customer on your list for a Google review.
As those reviews land on your Google profile, check where it shows up on Maps. The free Google Maps heatmap lets you pick your profile and a search, and in a few minutes shows your rank at 49 points around your office.